RETURNS & REFUND
We offer a convenient 30-day return policy to ensure your satisfaction. You have 30 days after receiving your item to request a return.
Terms & Conditions
- All returns and exchanges are subject to a $3 Restocking Fee.
- Only items purchased directly from www.bayeas.com are eligible for return. Items purchased from other retailers or distributors must be returned to the original place of purchase.
What Can Be Returned?
- Unworn and Unwashed: The item must be in the same condition you received it, with no signs of wear or damage.
- Original Packaging: Please return the item in its original packaging, including any tags or inserts.
- Proof of Purchase: Having your receipt or proof of purchase will help expedite the return process.
Non-Returnable Items
- Items purchased from retailers other than www.bayeas.com
- Items marked as FINAL SALE
- Items discounted by 30% or more
- Customized products
- Free gifts/items with purchase
- Gift cards
How to Return
- Please submit your return request within 30 days of receiving your order.
- Return Shipping Options:
- Option 1: Use Our Return Label
- A prepaid return label will be emailed to you.
- A $10 Shipping Fee will be deducted from your refund.
- Option 2: Use Your Own Carrier
- You may use any shipping method of your choice.
- No fee will be deducted when using your own shipping method.
- Please use a trackable shipping service and provide the tracking information to us.
Refund Processing Time
- All returns are processed within 5 business days of arrival at our warehouse.
- We will carefully inspect the returned item and order information to confirm the final refund amount.
- Please note that the timing of your refund may vary depending on your financial institution.
How to Exchange
- Please submit your exchange request within 30 days of receiving your item.
- Once your exchange request is approved, please return the original item to us.
- Place a new order for the item in your desired item choice.
- After we receive the returned item, we will issue a refund for your original order in accordance with our Returns and Refund Policy.
* IMPORTANT
- Please do not send back any items without an approved return or exchange request.
Order Cancellation
- You may cancel your order within 2 hours of placing it. If your order qualifies, a full refund will be issued to your original payment method.
- Orders that have already shipped cannot be canceled.
- If you miss the 2-hour window, you may still request a return after receiving your package. Please refer to the Returns Policy section for full details.