RETURN & EXCHANGE

Order Cancellation

You may cancel your order within 60 minutes of placing it, provided the request is made during our business hours (Monday–Friday, 9am–5pm PST).

If your order qualifies, we will issue a full refund to your original payment method.

If your order has already shipped, it cannot be canceled.

If you miss the 60-minute window, you may still request a return after receiving your package. Please refer to the Return Policy section for details.

Submit a return request here.

Returns & Exchanges

We want you to be fully satisfied with your purchase. Items may be returned or exchanged within 30 days of receipt.

Return Conditions

  • Items must be unworn, unwashed, and returned in original packaging with all tags attached.

  • Items marked as FINAL SALE or discounted by 50% or more are not eligible for return or exchange.

  • Only items purchased directly from bayeas.com are eligible for return. Products bought elsewhere must be returned to the original retailer.

Returns that do not meet these requirements may be denied or delayed.

Returns (U.S. Orders)

How to Return

Please submit your return request within 30 days of receiving your order.

Return Shipping Options

Option 1: Use Our Return Label

  • A prepaid return label will be emailed to you.

  • A $10 USD shipping fee will be deducted from your refund.

Option 2: Use Your Own Carrier

  • You may use any shipping method of your choice.

  • No fee will be deducted when using your own shipping method.

  • Please use a trackable service and send the tracking number to support@bayeas.com.

Processing Time

Returns are processed within 5 business days of arrival at our facility. Refund timing may vary depending on your financial institution.

Exchanges

We accept exchanges for the same item in a different size. If you would like a different style or color, please place a new order and return the original item for a refund.

  • A $10 USD shipping fee will be deducted if using our return label.

  • You may also use your own carrier and email the tracking number.

  • Each order is eligible for one exchange only.

  • Replacements are shipped to the original shipping address after the return is received and inspected.

If you need help with sizing, contact us at support@bayeas.com.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

Please allow 3–8 business days for your refund to be processed. It may take 1–2 billing cycles for the amount to appear in your account, depending on your bank or payment provider.

Partial refunds may apply in the following situations:

  • Returned items are not in original condition

  • Tags or packaging are missing

  • There are signs of wear or use

If the returned item does not meet our policy, the refund may be denied and the item may be returned to you at your expense.

If you haven’t received your refund, please check with your bank or provider, then contact us at support@bayeas.com.

Gift with Purchase Policy

Free gifts may be included with qualifying purchases during promotions. Please review the rules below:

Return Situation Return the Gift? Refund Adjustment?
Return entire order Yes Yes (gift value deducted if not returned)
Return part of order, still meets gift condition No No adjustment
Return part of order, no longer meets gift condition Yes Yes (gift value deducted if not returned)

Examples:

  • If you return the entire order, the gift must be returned.

  • If you return part of the order but still meet the gift condition, you may keep the gift.

  • If you return part of the order and no longer meet the threshold, the gift must be returned or its value will be deducted from your refund.

Notes:

  • Gifts cannot be returned or exchanged individually.

  • Promotions are subject to availability and timing.

For questions, contact support@bayeas.com.

International Return Policy

International orders are eligible for refunds only. Exchanges are not supported.

Cash on Delivery (COD) is not accepted. Any COD packages will be refused.

Return Guidelines

  • Submit return requests within 30 days of delivery.

  • Items must be unworn, unwashed, with tags, and returned in original packaging.

  • Use a trackable shipping method and email the tracking number to support@bayeas.com.

  • Customers are responsible for return shipping. We do not offer prepaid return labels for international orders.

Return Address

9520 7th St, Unit E & F
Rancho Cucamonga, CA 91730
Contact: Wilson +1 (626) 649-8204 / (909) 477-6351

Processing & Refunds

Refunds are processed within 5 business days of receiving your return. Please allow 7–10 business days for the refund to appear in your account.

Import duties, taxes, and original shipping fees are non-refundable.

For assistance, contact support@bayeas.com.