FREQUENTLY ASKED QUESTIONS
1.NEW ACCOUNT REGISTRATION
WHY AM I NOT ABLE TO LOG INTO MY ACCOUNT?
- YOUR ACCOUNT MAY STILL BE UNDER REVIEW FOR APPROVAL OR YOUR PASSWORD IS INCORRECT. PLEASE TRY RESETTING YOUR PASSWORD FIRST AND IF YOU DO NOT RECEIVE A PASSWORD RESET EMAIL, KINDLY SEND AN INQUIRY TO ACCOUNTS@BAYEAS.COM SO WE CAN FURTHER ASSIST YOU.
HOW LONG DOES IT TAKE TO GET APPROVED FOR AN ACCOUNT?
- PLEASE ALLOW UP TO 3-5 WEEKS OR MORE FOR ACCOUNT TO BE REVIEWED. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR ACCOUNT HAS BEEN APPROVED OR IF WE REQUIRE FURTHER DOCUMENTS/INFORMATION. PLEASE BE SURE YOUR DOCUMENTS MATCH YOUR BUSINESS INFORMATION AS ANY INCONSISTENCIES WILL DELAY YOUR ACCOUNT APPROVAL. TO FOLLOW-UP WITH YOUR ACCOUNT APPROVAL STATUS, PLEASE SEND AN EMAIL TO ACCOUNTS@BAYEAS.COM
2.ORDER RELATED QUESTIONS
HOW DO I TRACK MY ORDER?
- GO TO MY ACCOUNT > MY ORDERS > VIEW ORDER > SHIPMENT TAB TO VIEW YOUR SHIPPED STYLES FROM YOUR ORDER. PLEASE BE ADVISED THAT IF YOUR ORDER HAS BEEN REVISED IN ANY WAY DUE TO SOLD OUT SIZES OR UNIT CHANGE REQUESTS, YOUR ORDER MAY SHOW AS PENDING STATUS EVEN IF YOUR ENTIRE ORDER HAS BEEN FULFILLED. IF YOU DID NOT RECEIVE AN AUTOMATED EMAIL THAT YOUR ORDER SHIPPED WITH YOUR TRACKING NUMBER, YOU MAY REQUEST YOUR TRACKING NUMBER BY SENDING AN EMAIL TO ORDERS@BAYEAS.COM (PLEASE PROVIDE YOUR ORDER NUMBER).
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
- IT TYPICALLY TAKES 3-5 BUSINESS DAYS AFTER SUCCESSFUL PAYMENT PRE-AUTHORIZATION TO PROCESS ORDERS IN THE WAREHOUSE BEFORE IT CAN BE CHARGED AND SHIPPED. PLEASE NOTE THAT PROCESSING MAY FLUCTUATES THROUGHOUT THE YEAR, SO YOUR ORDER MIGHT SHIP SOONER THAN 3-5 BUSINESS DAYS OR TAKE LONGER DEPENDING ON HOW BUSY WE ARE.
HOW DO I CANCEL MY ORDER?
- IF FOR ANY REASON YOU NEED TO CANCEL YOUR ORDER, PLEASE SEND AN EMAIL IMMEDIATELY TO ORDERS@BAYEAS.COM BEFORE WE ARE ABLE TO PRE-AUTHORIZE PAYMENT. IF YOUR ORDER IS ALREADY PAYMENT PRE-AUTHORIZED AND SENT TO THE WAREHOUSE, WE CANNOT CANCEL YOUR ORDER AS WE WILL NOT BE ABLE TO LOCATE IT WHILE YOUR ORDER IS IN CIRCULATION.
HOW CAN I REQUEST A RETURN?
- PLEASE SEND AN EMAIL TO RETURNS@BAYEAS.COM. FOR ANY RETURN CLAIMS OF DEFECTIVE MERCHANDISE, PLEASE PROVIDE PHOTOS, STYLE NUMBERS, AND THE INVOICE NUMBER.